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FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please call us at 859.257.2220  and we will be happy to help.

QUICK TOOLS:

2016-2017 Campus Dining Map
2016-2017 Wildcat Deals
Spring 2017 Dining Hours

FERPA Information View all questions

Meal Plans

What Meal Plans are available?

Residents may choose from the All Access, Blue 14, Flexible 100, White 10, and Basic 7 plans. Depending on your eating habits, the plan that’s best for you may be different than someone else. That’s why we spend time talking with you at SeeBlueU orientation, move in, and through the semester to make sure you are in the best plan for your needs.

COMMUTERS/OFF-CAMPUS STUDENTS: Students living off campus have eight options for plans. The two newest plans are the Off Campus 50, a block plan that gives you an average of 3 meals per week and $200 flex each semester; and the Flexible 100, a block plan with 100 meal for the semester and $525 flex each semester.

FACULTY/STAFF: Payroll deduction is available for the three faculty/staff plans. Click this link to be directed to the options.

Who is required to purchase a meal plan?

RESIDENTS: All students living in a residence hall are given the All Access Plan and have the option to select one of the following plans in the housing contract: All Access, Blue 14, Flexible 100, White 10, or Basic 7.

COMMUTERS/OFF-CAMPUS STUDENTS: Students living off campus can save money with a meal plan or flex plan. They may select a plan at any point in the semester on the dining website or by visiting the UK Dining Center.  Students living off campus, in university Grad and Family Housing, the German House and in Greek housing are eligible to participate in a Non Residence Hall Meal Plan or Flex Plan.  

ALL STUDENTS: The fall Dining Period for Contracts begins August 18, 2017, and ends December 15, 2017. The spring Dining Period for Contracts begins January 7, 2018, and ends May 4, 2018. Students are allowed one upgrade and one downgrade per semester.  Students may upgrade their Meal Plan at any point in the semester and the charge is pro-rated. A plan contract is for the academic year. The student (Plan Holder) will automatically be billed each semester.

What does each meal plan include?

Meals: Meals on a meal plan are designed to be used at Blazer and Fresh Food Company. You can use up to 5 Meals per day. If you are on a weekly plan, your meals will be added on Sunday and unused Meals will expire on Saturday.  If you are on the Flexible 100 plan you receive 100 Meals for the semester and unused Meals expire at the end of the semester. If you are on the All Access plan you can swipe your card as often as every 30 minutes at Blazer and Fresh Food Company.

Wildcat Deals: As a convenience, we also offer the option to exchange a Meal for a Wildcat Deal at participating retail venues that are close to your classes during the day and near your residence hall late at night. You can use up to  2 Meals per day in exchange for a Wildcat Deal. A Wildcat Deal gives you a $7 value that can be applied towards your purchase. Any amount over $7 can be paid for with an additional Wildcat Deal, Flex, Plus, cash, or credit. To learn more about where you can use Wildcat Deals click here.

Flex Dollars:
Flex Dollars supplement your Meals and are included with each meal plan. They work just like a debit card and may be used at all UK Dining locations. When you use Flex Dollars, you save 6% on every dollar. Unused Flex Dollars carry over from the Fall semester to the Spring semester for all enrolled students. Flex Dollars can be used to eat lunch on campus, grab a snack at the Wildcat Pantry, or even treat a friend to food on campus!

All Flex Dollars are non-refundable, non-transferable, and expire at the end of the Spring semester.

Can I get my meal to-go from Blazer Dining or Fresh Food Company?

Yes!  Visit the cashier and purchase a reusable to-go container for $5 to begin the to-go process. If you already have a reusable to-go container with you simply present your WildCard ID to the cashier. Approximately 10 minutes are allotted for filling up the container. The to-go container must be fully closed when return to the register.  Customers are not permitted to eat in and take out during the same visit.

How does the All Access Plan work?

The All Access Meal Plan gives you VIP access to both residential restaurants, Blazer Dining and Fresh Food Company.  This includes multiple visits throughout the day for meals, snacks, or even just to sit with friends – it’s not just for big eaters!  Grab what you want, when you want it, or just go to socialize. For all meal plans there is a 30 minute buffer between each swipe.

How do Meals per Week Plans work?

Students enrolled in the Blue 14, White 10, or Basic 7 meal plan will receive a set of Meals on Sunday. Meals must be used during the week that they are assigned and any unused Meals will expire on Saturday. Meals can be used at Blazer and Fresh Food Company, or they can be exchanged for a Wildcat Deal at participating retail venues. To learn more about how Wildcat Deals work click here.

How do Meals per Semester Plans work?

Students enrolled in the Flexible 100 plan receive 100 Meals for the semester and unused Meals expire at the end of the semester. Commuters and off-campus students enrolled in the Off-Campus 50 meal plan receive 50 Meals for the semester and unused Meals expire at the end of the semester. Meals can be used at Blazer and Fresh Food Company, or they can be exchanged for a Wildcat Deal at participating retail venues. To learn more about how Wildcat Deals work click here.

How often can I use a Meal?

For the Fall 2017 - Spring 2018 academic year, students enrolled in the Blue 14, Flexible 100, White 10, Basic 7, or Off-Campus 50 Meal Plan can use up to FIVE Meals per day. Up to TWO of these Meals per day can be exchanged for a Wildcat Deal at participating retail venues. A Wildcat Deal gives you a $7 value that can be applied towards your purchase. Any amount over $7 can be paid for with an additional  Wildcat Deal, Flex, Plus, cash, or credit. To learn more about how Wildcat Deals work click here.

Students enrolled in the All Access Meal Plan can use a Meal as often as every 30 minutes at Blazer and Fresh Food Company. All Access plan holders also have the option to use up to TWO Wildcat Deals per day at participating retail venues. To learn more about how Wildcat Deals work click here.

What are Wildcat Deals & where can I use them?

As a convenience, we also offer the option to exchange a Meal for a Wildcat Deal at participating retail venues that are close to your classes during the day and near your residence hall late at night. You can use up to 2 Meals per day in exchange for a Wildcat Deal. A Wildcat Deal gives you a $7 value that can be applied towards your purchase. Any amount over $7 can be paid for with an additional Wildcat Deal, Flex, Plus, cash, or credit.

Click here for the 2017 -2018 Wildcat Deals.

Can I change my meal plan?

Students may make changes to their meal plans using the Meal Plan tab on this website. If you are an on-campus residents, click here.  If you are a commuter or off-campus student, click here.  Meal plan upgrades are allowed throughout the semester. One downgrade is permitted each semester before the downgrade deadline. The downgrade deadline is September 8, 2017 for the Fall semester and January 26, 2018 for the Spring semester. Downgrades are not accepted after these dates. 

The dining contract is for the academic year so you will automatically be billed each semester. You will begin the spring semester on the same meal plan that you have at the end of the fall semester. For fall resident students that apply for a spring semester meal plan cancellation (due to moving off campus) a cancellation fee of 50% of the semester meal plan cost is assessed.

Students that wish to participate in the appeal process must contact Holly Sandlin with Enrollment Management. Click Here for FAQ.

Additional conditions are listed in the request form.

 

What are the hours of operation for all of the dining locations?

Click here for hours of operation for Fall 2017.

How do I contact UK Dining?

Please walk up and talk to us. We really want to hear from you. For meal plan questions please visit the Dining Center located on the top floor of The 90 or call 859-257-2220. For hiring questions please visit the human resources office located at 631 S. Limestone in the Bosworth Library. General inquiries can be directed to contactukdining@lsv.uky.edu

How do I view my student account activity?

Log on to myUK. Student active directory and password required.

When does the meal plan begin?

The fall meal plan begins on 08/18/2017 and ends on 12/15/2017. The spring meal plan begins on 01/07/18 and ends on 05/04/17. Meal Plans and Flex Dollars are not active during the holiday and break schedule including Thanksgiving break, winter break, and spring break.

Can I treat a guest using my meal plan?

4 of 5 meal plans have guest meal options. This “Guest Meal” option provides the following additions at no increase in cost.  Unused guest meals expire at the end of the semester.  Guest meals are valid at Blazer Dining and Fresh Food Company.  


* 10 guest meals for the All-Access and the Blue 14 plans



* 5 guest meals for the Flexible 100, White 10 and UK Housing & Residence Life’s RA plans



Flex Dollars can also be used to treat a friend to food on campus. There is no fee for adding Flex Dollars. Regular meals are reserved for the account holder.


What do you recommend for students with food allergies, sensitivities, & dietary restrictions?

Our registered dietitian, Lauren McKnight-Ford, RDN, LD, is involved in nutrition counseling for those with special dietary needs and works closely with our culinary team to ensure students' dietary needs are being accommodated. Individual students are able to meet with the RD, managers, and chefs to make arrangements for specially prepared food when the daily menu offerings do not meet their needs.  Students may contact Lauren by email at lauren.mcknight-ford@uky.edu.

What locations accept credit cards?

American Express, Discover, Visa, and MasterCard are accepted as a payment method at all UK Dining locations (including on-campus restaurants, convenience stores, and coffee shops).

How long does it take for a meal plan to be active after an online transaction?

Meal plan selections or changes made during the semester will take effect beginning the Sunday after the form is submitted online or received by the UK Dining Center office. Submissions received outside normal business hours will be processed on the next business day. Please allow 5-7 business days after that period for the meal plan to be reflected on your university bill.

Where can I find nutritional information for the restaurants?

Most restaurants will have nutritional information on their menu board. National brands also have nutritional information on their restaurant websites. Nutritional info for many foods found in UK Dining restaurants are listed on MyFitnessPal: http://bit.do/ukdining  For Blazer Dining and Fresh Food Company, you can also check out nutritionals on our website, on the glass above the foods, and on the nutritional wall inside Blazer Dining. 



Are there accommodations for when students are sick ?

In an effort to assist an on-campus meal plan holder during a period of illness, the plan holder may request to have meals delivered.

Click here for more information.

Account

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

Commerce

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

First time Meal Plans or Flex Plans are invoiced to the plan holders’ myUK account. Plan holders are liable for all invoiced orders.